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MG Connect App_3 MG Perth Local Support

Support

Welcome to ASR Power - your reliable source for industrial battery solutions, back up/off-grid power, marine, and UEV batteries. Feel free to reach out to us for any inquiries or assistance. You can contact us via an email at asrpower@hotmail.com. We look forward to serving you with complete customer support.

Please Note Warranty Claims:

  • Warranty covers products that become unusable or unserviceable due to defects in materials and/or workmanship.

  • Warranty is conditional upon usage within Manufacturer's guidelines & specifications.

  • Warranty period does apply to any usage outside of intended application use.

  • Warranty period does not apply to extreme or abnormal usage creating excessive wear & tear. Battery products have a limited intended life governed by their usage.

  • Warranty covers batteries that are sized properly and used in the application for which it was intended.

  • Warranty cannot be claimed for batteries that are left uncharged for extended periods of time - shutdown from nocharge/self discharge.

  • Warranty cannot be claimed if the battery is damaged due to overcharge, incorrect charger / charge profile choice.

  • Warranty periods are that stated above unless Manufacturer backed warranty period is greater.

  • Warranty is void if battery packs are subject to physical damage, or are opened and original seals are broken.

  • Warranty is void if batteries are directly soldered to or come into contact with moisture (corrosion).

  • Warranty is void if usage is outside of temperature range listed on products datasheet.

  • Once "normal" usage has brought the product to it's normal end of life, warranty is extinguished.

  • If a product is repaired or a replacement is supplied under warranty, the balance of the warranty from the original product purchase date is applicable (pro-rata warranty applies).

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits under this warranty are in addition to other rights you may have at law.

Warranty is conditional in accordance with manufacturer's parameters & guidelines.

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MANUFACTURE WARRANTIES

MG Energy Products - 4 Years from Retail Sale Date

Pylontech RT12100G31 - 5 Years from Retail Sale Date

Pylontech Phantom-S - 10 Years from Retail Sale Date

Noark Hybrid Inverters - 10 Years from Retail Sale Date

Noark Switchgear - 5 Years from Retail Sale Date

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